In Zenvoices, a spam filter is enabled by default for the @to-zenvoices.com email address. Emails detected as spam are placed in the ‘Spam’ folder under Upload & Importing.
Important considerations
By assigning the user the app permission Pages | Upload & Importing | Manage spam documents, users can manage spam documents via the ‘Spam’ folder.
Spam emails can be marked in bulk as ‘Not spam’. These emails will then be moved to the Inbox.
It is possible to automatically add senders to the list of ‘Excluded senders for the spam filter’. However, these senders must first be marked individually as ‘Not spam’.
No receipt confirmation is sent for spam emails, even if they are later marked as ‘Not spam’.
Automation rules are not executed when a document is marked as spam.
However, once an email is manually marked as ‘Not spam’, the automation rules will still be applied.For more information on manually excluding one or more email addresses from the spam filter, please refer to this related article.