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Error: 'The delivery ticket with ID #........ on a purchase invoice line has already been processed.'

Written by Jèsel Broekema
Updated over a week ago

This message originates from Exact Online Bouw (formerly Bouw7). The cause is that the delivery ticket (commitment), which is linked to the booking in Exact Online Bouw, has the status processed 'Yes'.

Cause: commitment in the booking

  • Open the booking in Zenvoices using the pencil icon

  • Select the button with the gear icon in the top right

  • Enable the field Commitment (under the category Rule fields)

  • Click Save in the bottom right

  • Check the booking lines for the column Commitment to see which line the error message refers to and follow the solution below

Solution:

  • Navigate in Exact Online Bouw to Purchasing / Commitments

  • Search for the number (via column Number)

    Please note: do not click Project because this will open the project instead

  • Open it by clicking the number

  • Click Edit in the top right

  • Change the status of the delivery ticket by unchecking the field processed (see image)

  • Click Save at the bottom

  • Export the booking again from Zenvoices

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