How Zoë works
Zoë answers your question based on our help articles and insights from previous conversations. This is quick and in most cases will already get you a long way. Zoë is a tool, not a replacement for human advice. Zoë's answer is therefore always advice, not a guarantee. Would you like the advice confirmed by a member of Support? That's always possible, both when opening the chat and during your conversation with Zoë.
Zoë & setting up Custom recognition fields
Setting up Custom recognition fields requires extra attention. Using Custom recognition fields involves costs. An incorrectly configured prompt can result in a field not being recognised, or not being recognised correctly.
Please note: we recommend using our consultancy service when setting up prompts for Custom recognition fields. Our consultants will help you think through the right setup, so you get the desired result right away. You can schedule an appointment for this via this link.
Always check output remains important
We work constantly on improving the chatbot. It always can happen that an answer is incomplete or incorrect. Always check important information with a member of Support, especially if it affects your administration settings or involves costs.
Contact with a member of Support
When starting a new chat, you can choose to speak with a member of Support right away.
Already chatting with Zoë? Just ask to be transferred to a member of Support.
Do you have any further questions? Contact us via chat or send a message to support@zenvoices.com.